At SkinVault Market, we are committed to providing a secure and fair trading environment. Please carefully read our Refund and Return Policy before making any transactions.
1. Digital Goods Policy
All products sold on SkinVault Market, including CS2 skins, CS GO skins, Rust skins, Dota skins, and other in-game items, are digital goods delivered via online trade systems (e.g., Steam). Due to the nature of digital items:
- All successful transactions are final and non-returnable.
- We do not accept returns of delivered digital goods.
2. Eligibility for Refunds
Refunds may be issued ONLY under the following circumstances:
- Failed Delivery: If the item cannot be delivered due to a technical issue on our platform or a problem with the automated trade system.
- System Error: If you were charged incorrectly or experienced a platform-related issue that prevented completion of the trade.
- Canceled Order: If the order is canceled by SkinVault Market due to factors beyond your control (e.g., Steam trade hold, item no longer available).
- Fraudulent or Unauthorized Transactions: If it is proven that a transaction was unauthorized, and you report it within 48 hours.
3. Non-Refundable Situations
We will NOT issue refunds in the following situations:
- You changed your mind after a successful delivery.
- You did not meet Steam trading requirements (e.g., lack of mobile authenticator, trade restrictions).
- Item prices fluctuated after purchase.
- You attempt to refund after the item has been successfully transferred to your Steam account.
4. Refund Process
To request a refund, you must:
- Contact us within 48 hours of the failed transaction.
- Provide the following information:
- Order ID
- Account email and username
- Detailed description of the issue
- Relevant screenshots (if applicable)
Once your request is received, we will investigate and notify you of the approval or rejection of your refund within 5 business days.
5. Refund Method
- Approved refunds will be processed to the original payment method used during checkout.
- Refund processing times may vary depending on your bank or payment provider but typically take 3–10 business days.
6. Chargebacks
Initiating a chargeback without contacting our support team first may result in the suspension of your SkinVault Market account and possible legal action to recover funds and damages.
7. Contact Information
For any questions regarding this policy, please contact our customer support